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  • "Failed delivery"
    A failed or unsuccessful delivery occurs when a carrier's attempt to deliver an order is unsuccessful due to various reasons including an incorrect or incomplete address, errors made by the carrier, a recall by the sender, unsuccessful retrieval from a parcel locker, customer refusal, damaged packaging, an inability to find a secure location for delivery, or difficulty locating the recipient when a signature is required, among others. The consequences of failed deliveries have a significant impact, with the retailer bearing the most substantial burden due to sunk costs associated with the shipment and return, as well as its effect on customer experience and repurchase rates.
Technical Report
Published: 2020
Summary:
This Toolkit is designed to help transportation professionals and researchers gather key data needed to make the Final 50 Feet segment function as efficiently as possible, reducing both the time trucks park in load/unload spaces and the number of failed first delivery attempts.
Report
Published: 2020
Summary:
This study performed an empirical analysis to evaluate the implementation of a cargo e-bike delivery system pilot tested by the United Parcel Service, Inc. (UPS) in Seattle, Washington. During the pilot, a cargo e-bike with a removable cargo container was used to perform last-mile deliveries in downtown Seattle. Cargo containers were pre-loaded daily at the UPS Seattle depot and loaded onto a trailer, which was then carried to a parking lot in downtown.
Technical Report
Published: 2019
Journal/Book: Pacific Northwest Transportation Consortium (PacTrans)
Summary:
This report presents a pilot test of a common carrier smart locker system — a promising strategy to reduce truck trip and failed first delivery attempts in urban buildings. The Urban Freight Lab tested this system in the 62-story Seattle Municipal Tower skyscraper in downtown Seattle.
Paper
Published: 2018
Authors: Haena KimDr. Anne Goodchild, Linda Ng Boyle
Journal/Book: Transportation Research Record: Journal of the Transportation Research Board
Summary:
Movement of goods within a central business district (CBD) can be very constraining with high levels of congestion and insufficient curb spaces. Pick-up and delivery activities encompass a significant portion of urban goods movement and inefficient operations can negatively impact the already highly congested areas and truck dwell times. Identifying and quantifying the delivery processes within the building is often difficult.
Report
Published: 2018
Summary:
Urban Freight Lab’s foundational report is the first assessment in any American city of the privately-owned and operated elements of the Final 50 Feet of goods delivery supply chains (the end of the supply chain, where delivery drivers must locate both parking and end customers). These include curb parking spaces, private truck freight bays and loading docks, street design, traffic control, and delivery policies and operations within buildings.
Article
Published: 2018
Journal/Book: The Conversation
Summary:
Online shopping is a big convenience for many Americans, but porch piracy can ruin the experience. For example, Mikaela Gilbert lived in a row house in West Philadelphia while she studied systems engineering at the University of Pennsylvania. By her junior year, Gilbert had lost enough packages to thieves that she devised an elaborate three-pronged security strategy.
Report
Published: 2018
Summary:
Urban Freight Lab’s foundational report is the first assessment in any American city of the privately-owned and operated elements of the Final 50 Feet of goods delivery supply chains (the end of the supply chain, where delivery drivers must locate both parking and end customers). These include curb parking spaces, private truck freight bays and loading docks, street design, traffic control, and delivery policies and operations within buildings.
Article
Published: 2016
Journal/Book: The Conversation
Summary:
Two converging trends — the rise of e-commerce and urban population growth — are creating big challenges for cities. Online shoppers are learning to expect the urban freight delivery system to bring them whatever they want, wherever they want it, within one to two hours. That’s especially true during the holidays, as shipping companies hustle to deliver gift orders on time.