Publications
Searching for:
- "Failed delivery"
A failed or unsuccessful delivery occurs when a carrier's attempt to deliver an order is unsuccessful due to various reasons including an incorrect or incomplete address, errors made by the carrier, a recall by the sender, unsuccessful retrieval from a parcel locker, customer refusal, damaged packaging, an inability to find a secure location for delivery, or difficulty locating the recipient when a signature is required, among others. The consequences of failed deliveries have a significant impact, with the retailer bearing the most substantial burden due to sunk costs associated with the shipment and return, as well as its effect on customer experience and repurchase rates.
Technical Report
Published: 2020
Summary:
This Toolkit is designed to help transportation professionals and researchers gather key data needed to make the Final 50 Feet segment function as efficiently as possible, reducing both the time trucks park in load/unload spaces and the number of failed first delivery attempts.
This Toolkit is designed to help transportation professionals and researchers gather key data needed to make the Final 50 Feet segment function as efficiently as possible, reducing both the time trucks park in load/unload spaces and the number of failed first delivery attempts.
Topics:
The Final 50 Feet of the Urban Goods Delivery SystemSurface TransportationUrban Goods Delivery and Land Use
The Final 50 Feet of the Urban Goods Delivery SystemSurface TransportationUrban Goods Delivery and Land Use
Report
Published: 2020
Summary:
This study performed an empirical analysis to evaluate the implementation of a cargo e-bike delivery system pilot tested by the United Parcel Service, Inc. (UPS) in Seattle, Washington. During the pilot, a cargo e-bike with a removable cargo container was used to perform last-mile deliveries in downtown Seattle. Cargo containers were pre-loaded daily at the UPS Seattle depot and loaded onto a trailer, which was then carried to a parking lot in downtown.
This study performed an empirical analysis to evaluate the implementation of a cargo e-bike delivery system pilot tested by the United Parcel Service, Inc. (UPS) in Seattle, Washington. During the pilot, a cargo e-bike with a removable cargo container was used to perform last-mile deliveries in downtown Seattle. Cargo containers were pre-loaded daily at the UPS Seattle depot and loaded onto a trailer, which was then carried to a parking lot in downtown.
Topics:
Bicycle Research: Cargo Bikes and Bike-Truck InteractionsThe Final 50 Feet of the Urban Goods Delivery SystemSustainable Freight
Bicycle Research: Cargo Bikes and Bike-Truck InteractionsThe Final 50 Feet of the Urban Goods Delivery SystemSustainable Freight
Keywords:
Dwell timeFailed deliveryParking cruising behaviorLast-mile (final mile) deliveryCargo bikes (electric and e-assist)
Dwell timeFailed deliveryParking cruising behaviorLast-mile (final mile) deliveryCargo bikes (electric and e-assist)
Related Research Project:
UPS E-Bike Delivery Pilot Test in Seattle: Analysis of Public Benefits and Costs (Task Order 6)
UPS E-Bike Delivery Pilot Test in Seattle: Analysis of Public Benefits and Costs (Task Order 6)
Technical Report
Published: 2019
Journal/Book: Pacific Northwest Transportation Consortium (PacTrans)
Summary:
This report presents a pilot test of a common carrier smart locker system — a promising strategy to reduce truck trip and failed first delivery attempts in urban buildings. The Urban Freight Lab tested this system in the 62-story Seattle Municipal Tower skyscraper in downtown Seattle.
This report presents a pilot test of a common carrier smart locker system — a promising strategy to reduce truck trip and failed first delivery attempts in urban buildings. The Urban Freight Lab tested this system in the 62-story Seattle Municipal Tower skyscraper in downtown Seattle.
Keywords:
Final 50 FeetPickup and delivery drop-off systemsCommon carrier parcel lockersFailed deliveryTruck trip generation
Final 50 FeetPickup and delivery drop-off systemsCommon carrier parcel lockersFailed deliveryTruck trip generation
Report
Published: 2018
Summary:
This report provides compelling evidence of the effectiveness of a new urban goods delivery system strategy: Common Carrier Locker Systems that create parcel delivery density and provide secure delivery locations in public spaces.
This report provides compelling evidence of the effectiveness of a new urban goods delivery system strategy: Common Carrier Locker Systems that create parcel delivery density and provide secure delivery locations in public spaces.
Keywords:
Common carrier parcel lockersDwell timeFailed deliverySeattle Municipal Tower (SMT)Last-mile (final mile) deliveryFinal 50 Feet
Common carrier parcel lockersDwell timeFailed deliverySeattle Municipal Tower (SMT)Last-mile (final mile) deliveryFinal 50 Feet
Paper
Published: 2018
Journal/Book: Transportation Research Record: Journal of the Transportation Research Board
Summary:
Movement of goods within a central business district (CBD) can be very constraining with high levels of congestion and insufficient curb spaces. Pick-up and delivery activities encompass a significant portion of urban goods movement and inefficient operations can negatively impact the already highly congested areas and truck dwell times. Identifying and quantifying the delivery processes within the building is often difficult.
Movement of goods within a central business district (CBD) can be very constraining with high levels of congestion and insufficient curb spaces. Pick-up and delivery activities encompass a significant portion of urban goods movement and inefficient operations can negatively impact the already highly congested areas and truck dwell times. Identifying and quantifying the delivery processes within the building is often difficult.
Keywords:
Delivery operations and managementDwell timeFailed deliveryLoading and unloading operationsGoods movementLast-mile (final mile) deliveryFinal 50 Feet
Delivery operations and managementDwell timeFailed deliveryLoading and unloading operationsGoods movementLast-mile (final mile) deliveryFinal 50 Feet
Report
Published: 2018
Summary:
Urban Freight Lab’s foundational report is the first assessment in any American city of the privately-owned and operated elements of the Final 50 Feet of goods delivery supply chains (the end of the supply chain, where delivery drivers must locate both parking and end customers). These include curb parking spaces, private truck freight bays and loading docks, street design, traffic control, and delivery policies and operations within buildings.
Urban Freight Lab’s foundational report is the first assessment in any American city of the privately-owned and operated elements of the Final 50 Feet of goods delivery supply chains (the end of the supply chain, where delivery drivers must locate both parking and end customers). These include curb parking spaces, private truck freight bays and loading docks, street design, traffic control, and delivery policies and operations within buildings.
Article
Published: 2018
Journal/Book: The Conversation
Summary:
Online shopping is a big convenience for many Americans, but porch piracy can ruin the experience. For example, Mikaela Gilbert lived in a row house in West Philadelphia while she studied systems engineering at the University of Pennsylvania. By her junior year, Gilbert had lost enough packages to thieves that she devised an elaborate three-pronged security strategy.
Online shopping is a big convenience for many Americans, but porch piracy can ruin the experience. For example, Mikaela Gilbert lived in a row house in West Philadelphia while she studied systems engineering at the University of Pennsylvania. By her junior year, Gilbert had lost enough packages to thieves that she devised an elaborate three-pronged security strategy.
Report
Published: 2018
Summary:
Urban Freight Lab’s foundational report is the first assessment in any American city of the privately-owned and operated elements of the Final 50 Feet of goods delivery supply chains (the end of the supply chain, where delivery drivers must locate both parking and end customers). These include curb parking spaces, private truck freight bays and loading docks, street design, traffic control, and delivery policies and operations within buildings.
Urban Freight Lab’s foundational report is the first assessment in any American city of the privately-owned and operated elements of the Final 50 Feet of goods delivery supply chains (the end of the supply chain, where delivery drivers must locate both parking and end customers). These include curb parking spaces, private truck freight bays and loading docks, street design, traffic control, and delivery policies and operations within buildings.
Article
Published: 2016
Journal/Book: The Conversation
Summary:
Two converging trends — the rise of e-commerce and urban population growth — are creating big challenges for cities. Online shoppers are learning to expect the urban freight delivery system to bring them whatever they want, wherever they want it, within one to two hours. That’s especially true during the holidays, as shipping companies hustle to deliver gift orders on time.
Two converging trends — the rise of e-commerce and urban population growth — are creating big challenges for cities. Online shoppers are learning to expect the urban freight delivery system to bring them whatever they want, wherever they want it, within one to two hours. That’s especially true during the holidays, as shipping companies hustle to deliver gift orders on time.