How Can Digitization in the Private Sector Benefit Everyone?

We’ve dug into how digitization continues to spark new developments in the urban freight landscape across the private and public sectors alike — with cities lagging behind digitization veterans like Amazon.

As Urban Freight Lab members noted at the fall meeting, it’s understandable why the private sector is ahead. Digitization helps companies improve operations toward lowering costs, saving time and money, and keeping customers satisfied. In other words, digitization helps companies with their fundamental concern: The bottom line.

And yet, companies’ choices and behavior in using digital tools can have the effect of helping more than their bottom lines. Private sector digitization can have spillover benefits, winding up helping communities and society at large, too. (To be clear, when we talk here about societal benefits, that includes mitigating and/or reducing the negative impacts of delivering goods to our homes and businesses.) But too often we treat the private and public sectors as wholly separate and siloed systems — though clearly they’re not.

The efficiencies digitization supports in urban freight might well wind up contributing to quality of life in city neighborhoods and communities. Those efficiencies can impact everything from congestion and traffic flow to pollution and Co2 emissions that contribute to climate change.

In this blog, we map three digitization moves in the private sector that could generate benefits for the public.