3 Lessons for Planning for the Future of Retail

As we head into fall and the start of the holiday shopping season, we’re taking a second look at some of the best NRF content that you may have missed over the summer from our virtual events.

Much of what was covered during our summer shows reflected on what the pandemic has taught us: how retailers can innovate quickly and accelerate customer-focused initiatives. The lessons of the pandemic have, in many ways, given retailers a sense of optimism and excitement about what’s possible in the future.

In this episode, the team shares the following highlights:

• Anne Goodchild, founding director of the Supply Chain Transportation and Logistics Center at the University of Washington, discussed how the pandemic paved the way for discussions on how city logistics can support small businesses.
• Carol Tomé, CEO of UPS, shared how the leadership lessons she picked up while working at The Home Depot during the previous recession helped her navigate the pandemic. 
• Jared Isaacman, Shift4 Payments founder and CEO and commander of the SpaceX mission that recently sent civilians into orbit, talked about how he pushes boundaries and makes big decisions.